ALERT

* * * Important Update for iLab Users * * *

New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.

The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.


Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

About

Research Instrument Repair/Service Shop (CHEM)

Overview of Services

A staff of engineers and technicians who are dedicated to the proposition that engineers still know how to get their hands dirty and love to solve problems. The mission of the Research Instrumentation Facility is to provide support for both research and educational programs. We provide cost-effective and high quality services for design and fabrication of custom instrumentation and the maintenance and repair of equipment which is used throughout the Penn State community.

  • High voltage high speed switching
  • High frequency low noise amplifiers
  • Simple Spectrophotometer
  • Karl Fischer Titrator
  • Cyclic Voltammeter
  • Conductivity Meter
  • Optical communications

Examples of equipment repair:

  • UV/VIS spectrophotometers
  • FTIR spectrometers
  • NMR spectrometers
  • PCR machines
  • Bench top and floor model centrifuges (Sorvall, Eppendorf, etc.)
  • CO2 incubators, ovens, furnaces and environmental chambers
  • Shakers, water baths, stirrers and hot plates
  • Test equipment oscilloscopes. low and high voltage power supplies
  • Computer monitors

Support Technicians

Bob Crable | Asst. Research Engineer - rmc114@psu.edu

Randy Kochik | Asst. Research Engineer - rwk5400@psu.edu 

Location and hours of operation

Hours Location
Monday - Friday
7:00am - 3:00pm                     
121 Benkovic Building
University Park, PA  16802

Links and Resources

Contacts

Name Role Phone Email Location
Shari Miller
Administrator | Billing
 
814-865-2149
 
slt7@psu.edu
 
101 Benkovic Building (Chemistry)
 
Teresa Spayd
Administrator | Billing
 
814-865-6553
 
tab18@psu.edu
 
101 Benkovic Building (Chemistry)
 
Robert Crable
Administrator | Faculty-Staff
 
814-865-0254
 
rmc114@psu.edu
 
121 Benkovic Building (Chemistry)
 
Randy Kochik
Administrator | Faculty-Staff
 
814-865-0359
 
rwk5400@psu.edu
 
121 Benkovic Building (Chemistry)
 

Map