Welcome!
ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
This Facility provides equipment and services to provide cell lines, scale up capabilities and training in cell culture, along with cryo-preservation of cell lines.
Randy Rossi | Facility Director
| Hours | Location |
|
Monday - Thursday 8:30am - 4:00pm Friday 8:30 - 12:00 by appointment (814)-865-0777 |
404 Chandlee Lab, University Park, PA 16802 |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Randy Rossi |
Director
|
814-865-0777
|
rmr29@psu.edu
|
| Service list |
| ► Facility Services (1) | |||
| Name | Description | Price | |
|---|---|---|---|
| IncuCyte S3 Live Cell Analysis system |
Real time cell monitoring and surveillance |
Inquire | |
| ► Labor (2) | |||
| Name | Description | Price | |
| Project design |
Initial project request design assistance |
Inquire | |
| Technical training |
|
Inquire | |
