ALERT

* * * Important Update for iLab Users * * *

New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.

The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.


Upcoming Holiday Closure:
In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

ICDS Roar

Overview of Services

The Institute for Computational and Data Sciences provides high-performance computing solutions through the Roar supercomputer, formerly known as ICDS-ACI. The Roar supercomputer is Penn State’s high-performance research cloud. Here, you’ll find all the tools that you need to get an account and perform your research with Roar compute and storage resources. Users can run jobs at no cost using the system's Open Queue, or purchase an allocation for dedicated resources. The system offers a variety of storage and compute options, including CPU, GPU, and virtual cores as well as active and archive storage options. ICDS also offers research computing consulting services and can work with researchers on custom research computing solutions.

Leadership

Lesley Shaffer | Business Manager

Links and Resources

Contacts

Name Role Phone Email Location
Lesley Shaffer
Business Manager
 
814-863-9697
 
ljm32@psu.edu
 

 

Products


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Compute - External Funds (12)
Compute - Internal Funds (10)
Storage - External Funds (3)
Storage - Internal Funds (2)