ALERT **Important for iLab Users**
The Help link in iLab opens an email to contact Support. To submit or track requests, visit: Submit and Track Support Requests
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, February 16th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
The mission of the Clinical Research Biospecimen Core is to provide a centralized service for the processing and distribution of human subject research samples for all clinical research activities at Penn State College of Medicine and Penn State Health Milton S. Hershey Medical Center.
The goals of the Clinical Research Biospecimen Core (CRBC) are two-fold:
| Hours | Location |
|
Monday - Friday 8AM - 4PM |
Room C6529 at Penn State College of Medicine |
After-hours services are available by appointment.

| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Susan George |
Manager
|
286309
|
sgeorge4@pennstatehealth.psu.edu
|
C6529
|
| Jasmine Smith |
Research Tech
|
286309
|
jsmith58@pennstatehealth.psu.edu
|
C6529
|