ALERT

* * * Important Update for iLab Users * * *

New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.

The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.


Upcoming Holiday Closure:
In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

Institute for Personalized Medicine (COM)

Overview of Services

Please refer to Genome Sciences if you need to request any Services.

Equipment and Technology:  A. Bionano Genomics Chromosomal Mapping Instrument (Saphyr)

Leadership

Location and hours of operation

Hours Location
 

 

Links and Resources

 

Contacts

Name Role Phone Email Location

 

 

 

 

Service list


Search available services: View: by category alphabetically
DNA Isolation Menu (4)
DNA Evaluation (6)
DNA Library Preparation (4)
Structural Genomics (12)
PCR Anchored Library (5)
Covaris E220 (3)
unclassified (2)