In Observance of U.S. holiday, President's Day, Agilent Cross Lab/ iLab Operations Software will be closed during U.S. hours on Monday February 19th, 2018. EU and APAC support coverage will remain open during this time. We will resume U.S. support hours on Tuesday February 20th, 2018. For urgent matters, please add "Urgent" to the ticket subject and we will prioritize those requests first.

To submit a support ticket click on the HELP link below to access the support portal, then click "Submit a Ticket". If you are unable to access the portal, please email with details describing your issue. 


 CORES iLab Banner Image

The mission of the Office of the Vice President for Research is to support a rigorous program of faculty and student research and creative accomplishment by enhancing the environment for scholarly and artistic endeavors, encouraging the highest standards of quality, and fostering ethical conduct in research. As part of the mission of OVPR, CORES (Core Services) is being developed with the goal of support and encourage research at Penn State. CORES is dedicated to providing Penn State's research community with access to our research core facilities and services. 

Agilent's iLab Solutions provides our cores and core users with a web-based scheduling, ordering, and billing system to provide ease of access to state-of-the-art instrumentation, services, and expert staff. 

To see a listing of our iLab and non-iLab cores, use the PSU Core Facilities tab.

Use the Search Cores tab to locate specific instrumentation, services, or expertise.



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Penn State's F&A Rates

In order to support research, all federal and many non-federal sponsors reimburse not only the direct costs associated with research (ex. instrutmentation usage, analysis, and services provided by our research cores) but also the indirect costs associated with research (ex. cost of utilities, maintenance, administrative, etc.). These indirect costs are referred to as Facilities and Administratvie (F&A) costs and are typically expressed as a rate. Invoices generated in iLab indicate only the direct costs. Penn State generated invoices recieved from the core will include both direct and indirect costs. For more information on F&A rates, please see Penn State's Faciliities and Administrative Costs page.


iLab Cores at Penn State University

Core Name Primary Contact Email Phone Number/Ext
Automated Biological Calorimetry Facility (Huck)

Providing high-throughput thermodynamic analysis of biological macromolecule binding and folding to University and outside researchers.

Neela Yennawar 814-863-9387
Cryo-Electron Microscopy Facility (Huck)

Providing services in all aspects of optical and electron microscopy, histology, flow cytometry, and cell sorting.

Carol Bator 814-863-5940
Flow Cytometry Facility (Huck)

Providing services in all aspects of optical and electron microscopy, histology, flow cytometry, and cell sorting.

Sarah Neering 814-865-6595
High Field Magnetic Resonance Imaging Facility (Huck)

Providing in vivo imaging and magnetic resonance microscopy services via custom-designed experiments.

Thomas Neuberger 814-863-7625
IEE Water Quality Lab

Water Quality Laboratory (~1550ft2) is equipped with a full range of analytical instruments for inorganic water testing.

Karol Confer 814-863-0158
Proteomics & Mass Spectrometry Core Facility (Huck)

Offering nominal and accurate MS analysis, and providing identification and quantitation of metabolites by LC-MS or LC-MS-MS, and protein sample identification by LC-ESI-MS-MS, or MALDI-TOF-TOF-MS.

Tatiana Laremore 814-863-3503

The SLEIC is dedicated to fostering cutting edge research in the social, behavioral, biological, engineering, and materials sciences where imaging methodologies play a central role.

Michele Diaz 814-863-1726
X-Ray Crystallography (Huck)

Providing training, assistance and expertise in crystallizing and determining the three-dimensional structures of proteins and other biological macromolecules.

Neela Yennawar 814-863-9387
Metabolomics Core Facility (Huck)

Conducting mass spectrometry-based metabolomics studies on a variety of biofluids and tissue extracts from plant and animal sources.

non-iLab Cores at Penn State University

Core Name Primary Contact Email Phone Number/Ext

Providing next-generation sequencing and a number of traditional genomic services to the Penn State community as well as those outside the University.

Craig Praul 814-867-4067